Legal & Privacy

Terms of use

By using this website you agree to these terms. If you do not agree, please do not use the site.

The content of this site is provided for general information about Weredi’s products and services. We work to keep it accurate and current, but it is provided “as is”, without warranty of any kind, and may change without notice. Nothing on this site is a binding offer; features, pricing and availability are confirmed at checkout or in a written agreement.

You may not use this site in any way that is unlawful, that damages or overloads it, or that interferes with anyone else’s use of it. Automated scraping of the trading-partner directory and guide library is not permitted without our written consent.

Links to third-party websites are provided for convenience. We are not responsible for their content or their privacy practices.

For businesses only. This site and the Weredi platform are intended for businesses and the people acting on their behalf. They are not offered to consumers or to anyone under 18.

Prices and estimates. Prices shown on this site, and the estimates produced by the pricing calculator, are indicative, exclude applicable taxes and may change. The price that applies to you is the one shown at checkout or in your written agreement.

Changes to this page. We may update this page; the date at the top shows the current version. When a change materially affects platform customers, we give notice by email or in the application at least 30 days before it takes effect. If you do not accept a change, you may stop using the site and close your account before it takes effect; continuing after that date means you accept the updated terms.

Weredi platform — terms of service

Who this section applies to. This section applies when you create an account, start a free trial or subscribe to the Weredi platform online. By creating an account or signing in, you accept this page on behalf of the business you represent and confirm that you have the authority to do so. If that business has signed a written agreement with Weredi, the signed agreement prevails wherever the two differ.

Free trial. The trial lasts 14 days unless we state otherwise at sign-up. It is provided for evaluation, “as is”, without any service commitment. If you do not subscribe when it ends, access is suspended; the trial account and its data are kept for 30 days after the end of the trial, until the date we give you by email, after which we may delete them.

Subscriptions and payment. Paid plans are billed in advance through our payment processor, Stripe, at the price shown at checkout plus applicable taxes. Where your plan includes per-user or usage-based charges, they are billed at the rates shown at checkout or in your account; users added during a billing period may be billed immediately, prorated for the rest of that period. Subscriptions renew automatically for successive periods until cancelled. You may cancel at any time; cancellation takes effect at the end of the period already paid. Except where the law requires otherwise, fees already paid are not refundable. We may change prices with at least 30 days’ notice; the new price applies from your next renewal. If a payment fails, we may suspend the account until it is settled.

Your responsibilities. You are responsible for the accuracy and lawfulness of the data, documents, mappings and settings that you or your systems put into the platform; for reviewing the documents sent and received in your name; for meeting your trading partners’ requirements, testing and deadlines; for your accounts with the third-party systems you connect, such as accounting or ERP software; for keeping sign-in credentials secure; and for everything done under your users’ accounts. The platform is not a system of record or a backup service: keep your own copies of the business records the law requires you to keep.

Acceptable use. You may not use the platform unlawfully; attempt to access another client’s data; probe, disrupt or overload the service; introduce malicious code; reverse-engineer the platform; or resell or provide it to third parties without our written consent.

Your data. Your data remains yours. You grant us the right to host, process and transmit it only to provide, secure and support the service and as you instruct. We may compile aggregated statistics that identify neither you, your trading partners nor any individual, to operate and improve the service. Where your documents contain personal information, such as a ship-to name and address, we handle it on your behalf as your service provider, and you are responsible for having the right to provide it to us and to your trading partners.

Transaction retention. While your subscription is active, we keep the EDI documents exchanged through your account available for five years from the date each was sent or received; after that we may delete them. You may ask us to delete them sooner. This retention is a feature of an active subscription: it does not continue after your account is closed, or after a trial ends without a subscription, when the Suspension and termination section applies instead. It is not a backup or archiving service and does not replace the records the law requires you to keep.

Information the platform is not meant for. The platform is built for business-to-business supply-chain documents, and it is not designed to meet the legal requirements that apply to certain kinds of information. Unless a signed agreement with us says otherwise, you may not use the platform to send, receive or store health or patient information about identifiable individuals, including “protected health information” under the U.S. Health Insurance Portability and Accountability Act (HIPAA); payment card numbers; or government-issued identification numbers. We do not act as a “business associate” under HIPAA unless we have signed a business associate agreement with you. If such information is placed in the platform without that agreement, you remain responsible for it, and we may delete it and suspend the account concerned.

Availability and changes. We make reasonable efforts to keep the platform available and secure. Our availability commitment, and the service credits that apply if we miss it, are set out in the Service Level Agreement below. The platform may be unavailable during maintenance, as set out in that agreement, and features may be added, changed or withdrawn; we give reasonable notice before withdrawing a feature you materially depend on. The platform depends on third parties we do not control, including your trading partners’ systems, value-added networks, AS2 and FTP endpoints, accounting and ERP interfaces, and hosting and internet providers. Except as set out in the Service Level Agreement, we are not responsible for their failures, delays or changes.

Suspension and termination. You may close your account at any time. We may suspend or close an account, with notice where practicable, for non-payment, for a breach of these terms, or where needed to protect the service, other clients or third parties. Export the data you need before closing; after closure we delete it according to our retention practices.

Confidentiality. Each of us keeps the other’s non-public information confidential and uses it only for the purposes of the service, except where the law requires disclosure.

Indemnity. You will defend and indemnify Weredi against third-party claims arising from your data, from your use of the platform in breach of these terms or of the law, or from your dealings with your trading partners.

Service Level Agreement

Effective date: [launch date]

What this covers. This Service Level Agreement applies to paid subscriptions to the Weredi platform. It covers four services (the “Covered Services”): the web application where you sign in, the API, the AS2 receiver and the partner FTP service. It does not cover free trials, this website, the free guides and validator, or any feature labelled beta or preview.

Service Commitment. Weredi will use commercially reasonable efforts to make the Covered Services available with a Monthly Uptime Percentage of at least 99.9% in each calendar month (the “Service Commitment”). If we do not meet the Service Commitment, you are eligible for a Service Credit as described below.

How availability is measured.

• Availability is measured by an independent external monitoring service that checks each Covered Service every minute from at least two locations, at least one of them in Canada. The results are published on our status page, [status page address].
• A minute counts as Downtime when at least one Covered Service fails two consecutive checks, confirmed from a second location. A minute in which several services are down counts once.
• Monthly Uptime Percentage = (total minutes in the calendar month − Downtime minutes, excluding the exclusions below) ÷ total minutes in the calendar month × 100. Months are calendar months in Eastern Time.
• Our monitoring records are the reference for this calculation. We will share the relevant records with you when you submit a claim.

Service Credits. A Service Credit is a percentage of the subscription fees you paid for the platform for the calendar month in which the Service Commitment was missed. For an annual plan, the monthly fee is one-twelfth of the annual fee. Taxes and one-time charges are not included.

Exclusions. The following do not count as Downtime:

• scheduled maintenance announced on our status page at least 48 hours in advance, up to 8 hours per calendar month; maintenance beyond 8 hours counts as Downtime;
• emergency maintenance needed to fix a security vulnerability that is being actively exploited, announced on the status page as soon as possible;
• events beyond our reasonable control (superior force), including failures of internet networks outside our hosting provider’s network;
• problems caused by you, your users, your systems or your integrations, or by use of the platform in breach of these terms;
• the systems of third parties outside our control, including your trading partners, value-added networks (VANs), your ERP or accounting software, payment processors and email delivery;
• any period during which your account is suspended under these terms.

How to claim a Service Credit. Open a support ticket within 30 days after the end of the affected month, with the dates and times of the unavailability you experienced. We will check your claim against our monitoring records and answer within 15 business days. Your account must be in good standing, with no overdue fees, when the credit is applied.

How credits are applied. Approved credits are deducted from your next invoice or invoices. Credits have no cash value, cannot be transferred, and lapse if your account is closed, unless the law requires otherwise. Total credits for one calendar month cannot exceed 100% of that month’s fees.

Sole remedy. Service Credits are your sole and exclusive remedy for any failure to meet the Service Commitment or any unavailability of the Covered Services. This does not limit rights that the law does not allow to be limited.

Changes. We may change this Service Level Agreement with at least 30 days’ notice. A change that reduces the Service Commitment or the Service Credits applies only from your next renewal.

Guide library and document validator

The EDI guides published in our network are drawn from our trading partners’ publicly available specifications and are offered to help you understand their requirements. They are not a substitute for the partner’s own documentation, and passing our validator does not guarantee that a partner will accept a document.

Documents you paste or upload into the validator are processed in memory to produce the result and are not stored on our servers. Your IP address is used briefly to limit the number of requests. Remove anything confidential, and any personal information you are not entitled to share, before submitting a document.

Validator results and sample documents are generated automatically and offered for information only. You remain responsible for testing with your trading partner and for every document you send.

Disclaimers and limitation of liability

No warranty. To the fullest extent the law allows, this site, the guides, the validator and the platform are provided “as is” and “as available”, except as set out in the Service Level Agreement, without warranties or conditions of any kind, whether express, implied or legal, including as to quality, fitness for a particular purpose, accuracy, non-infringement or uninterrupted operation. We do not warrant that a document produced, validated or transmitted with our tools will be accepted by a trading partner.

Damages we are not liable for. To the fullest extent the law allows, Weredi, its directors, employees and suppliers are not liable for indirect, incidental, special, punitive or consequential damages; for loss of profits, revenue, business, goodwill or data; for business interruption; for chargebacks, penalties, deductions or fees imposed by a trading partner, carrier or other third party; or for the cost of substitute services, even if we were told such damages were possible.

Cap. Our total liability for all claims relating to this site or the platform is limited to the fees you paid us for the platform in the 12 months before the event giving rise to the claim, or CA$100 if you paid none, as is the case for the website, the free tools and the free trial.

What the law does not let us exclude. Nothing on this page excludes or limits liability for bodily or moral injury, for intentional or gross fault, or any other liability that cannot be excluded or limited under the applicable law.

Events beyond our control. We are not liable for a delay or failure caused by superior force or by events beyond our reasonable control, including failures of networks, utilities or third-party services, cyberattacks, and acts of government.

Privacy policy

What we collect. When you book a meeting or send us a message through this site, we collect the information you provide, such as your name, company, email address and phone number, along with your message. When you create a Weredi account, we collect your name, business email address, company, phone number and language, and your sign-in credentials (a password we store only in hashed form, or a passkey). If you sign in with Google or Microsoft, that provider sends us your name, email address and account identifier; we use them only to sign you in and manage your account, never for advertising. You can revoke that access at any time from your Google account or your Microsoft account (personal or work or school). Card details are entered directly with our payment processor, Stripe; we never see or store your full card number, and we keep your billing history. When you follow a sign-up link from this site, the link carries your language, the plan and page you came from, any campaign parameters in the address, and whether you accepted analytics. Our servers also record standard technical information about visits and use of the application, such as IP address, browser type, pages requested and the time of the request, which we use to operate and secure our services. If you accept analytics, Google Analytics collects usage information as described under Cookies.

Why we collect it, and consent. We collect this information only for the purposes stated here: responding to your request, scheduling and holding the meeting you asked for, creating and managing your account, providing, billing and supporting the platform, sending you service messages about your trial or account, operating and securing our services, and, where you have expressly agreed, sending you information about Weredi’s products and services. You can withdraw that consent at any time using the unsubscribe link in each message or by writing to us.

Who we share it with, and where it is stored. We do not sell your personal information. We share it only with service providers who help us run our services and our business, or when the law requires it. Those providers are: HubSpot (contact forms, meeting scheduling and our customer-relationship records, including account sign-ups); Stripe (payments; Stripe also uses payment information for its own fraud-prevention and legal-compliance purposes, under its own privacy policy); Google (Analytics, only if you accept it; sign-in if you choose it; and Google Workspace, which hosts our business email, so messages you send us are stored there); Microsoft (sign-in if you choose it); Anthropic (processing of the trading-partner specification documents submitted for guide creation, see Artificial intelligence); Leaseweb Canada (hosting of the platform and its data, on servers in Montréal, Québec); and Acronis (storage of encrypted backup copies of the platform, in Canada, outside Québec; the copies are encrypted with a key that only we hold and are kept no more than 30 days). Each processes information on our behalf under a written agreement or its own terms of service and privacy terms. Some of these providers store or process data outside Québec, including elsewhere in Canada and in the United States, where it is subject to the laws of that jurisdiction; we assess such transfers as Québec law requires.

Information inside your EDI documents. Documents exchanged through the platform may contain personal information about your own customers, such as a ship-to name and address. We process it only on behalf of the client concerned, to provide the service. If your information appears in a document exchanged by one of our clients, please contact that business first; we will help it respond.

Security. We apply reasonable administrative, technical and physical measures suited to the sensitivity of the information. No system is perfectly secure, and we cannot guarantee absolute security. Tell us without delay if you believe your account has been compromised.

Retention. We keep personal information for as long as needed for the purposes above or as the law requires, then delete or anonymise it.

Your rights. You may ask us to access, correct or delete the personal information we hold about you, to receive a copy of the computerised personal information you gave us in a structured, commonly used format, or to withdraw a consent you gave us, by writing to our person in charge of the protection of personal information, the President of Weredi, Inc., at the address below. We respond within 30 days. If you are not satisfied with our answer, you may file a complaint with the Commission d’accès à l’information du Québec.

Confidentiality incidents. If a confidentiality incident involving your personal information presents a risk of serious injury, we notify the Commission d’accès à l’information and the persons concerned, and we keep a register of incidents as the law requires.

Cookies

Always on. This site sets one cookie of its own, NEXT_LOCALE, which remembers the language you chose, and keeps your analytics choice in your browser’s local storage under weredi_consent. Neither identifies you.

Analytics, only if you accept. Google Analytics is off by default. It loads only if you choose “Accept analytics” in the banner; it then sets cookies such as _ga to measure how visitors use this site and, if you go on to sign up, the Weredi application. Google states that this version of Analytics does not log or store IP addresses; the information is processed by Google, including in the United States. You can change your choice at any time with the button below.

HubSpot. The contact form and meeting scheduler are provided by HubSpot. Nothing from HubSpot loads until you open them; once you do, HubSpot may set its own cookies to keep them working and to recognise returning visitors; that is a technology that can identify you, and Québec law requires us to tell you so and how to turn it off. You can block or delete cookies, including third-party cookies, in your browser settings; the site remains usable, but your language preference will not be remembered.

In the Weredi application. The application sets a session cookie to keep you signed in and, if you choose to trust a device, a weredi_td cookie that lasts 30 days; both are necessary for security. The sign-up and sign-in pages record how people move through sign-up: the page and campaign link you came from, your device and browser type, and the steps you complete. Once you create an account, that record is linked to it. Only if you accepted analytics on our website does the application also set a first-party cookie, weredi_fid, for 90 days, so that a later visit is recognised as the same person; without that consent nothing outlives your session. This information is used only by Weredi and is never shared for advertising; you can delete or block the cookie in your browser without affecting sign-up.

We do not use technology to locate you or to profile you.

Artificial intelligence

AI-assisted content. Some of the EDI guides in our network are extracted from trading partners’ specification documents with the help of artificial-intelligence tools. Each extraction is then checked automatically against the EDI standard and, where the partner provides them, against the partner’s own sample documents; our team reviews a sample of the guides, not every one. AI can misread a document, and an automated check can miss an error; the guides are offered as an aid to understanding a partner’s requirements and do not replace the partner’s own documentation. Always confirm critical requirements against the partner’s current specification.

AI in the platform. When a trading partner’s specification document is submitted to the platform to build a guide, its content is sent to our AI provider, Anthropic, in the United States, to extract the guide’s structure. Do not submit a specification you are not permitted to share with a service provider. The EDI documents you exchange through the platform are not sent to AI tools.

No automated decisions about you. This site makes no decision about you based exclusively on automated processing of your personal information. Validator results are produced by deterministic rule checks against the published guide, not by AI. If we ever use automated processing to make such a decision, we will tell you at the time, and you will be able to ask which personal information was used, the reasons and principal factors behind the decision, and to have that information corrected, as Québec law provides.

Your data and AI training. Personal information collected on this site, and documents you submit to the validator, are not used to train artificial-intelligence models, by us or, under our providers’ terms, by them.

Trademarks and copyright

Weredi™ is a trademark of Weredi, Inc. All other names, logos and brands appearing on this site are the property of their respective owners, including “X12”, a trademark of X12 Incorporated. Neither Weredi, Inc. nor its products or services are endorsed by, sponsored by or affiliated with these third parties. Any use of third-party names, logos or brands is solely for identification and does not imply endorsement, sponsorship or affiliation. A company’s presence in our trading-partner directory means only that businesses exchange EDI documents with it; it does not mean that the company is a Weredi client or partner.

Corrections and removal. If you represent a company listed in our directory, or own rights in content shown on this site, and want something corrected or removed, write to us at the address below with the page concerned and the reason. We review every request promptly.

The text, design and images of this site are © Weredi, Inc. and may not be reproduced without permission, other than for personal, non-commercial reference.

Governing law and general terms

This site and the platform are operated by Weredi, Inc. from Montréal, Québec, Canada. These terms, and any dispute arising from the use of this site or the platform, are governed by the laws of the Province of Québec and the federal laws of Canada applicable therein, and are subject to the exclusive jurisdiction of the courts of the judicial district of Montréal.

Language. This page is available in French at Mentions légales et confidentialité. If you continue in English after having had access to the French version, it is your express wish to be bound by the English version. Cette page est offerte en français; en poursuivant en anglais, vous exprimez votre volonté expresse d’être lié par la version anglaise.

General. If a court finds part of this page unenforceable, the rest remains in effect. Our not enforcing a right is not a waiver of it. You may not assign your rights under this page without our consent; we may assign ours to a successor of our business. This page, together with any signed agreement and the prices shown at checkout, is the entire agreement between us about its subject.