820 Payment Order/Remittance Advice [4060]

Adjustment requests for service failure or no proof of delivery must be submitted through the invoice adjustment feature on fedex.com or the telephone invoice adjustment system at 800-622-1147. For Incorrect Pricing, Discount, Dimensions, Weight, or Miscellaneous invoice adjustment support please contact your FedEx Sales Executive as these reasons cannot be submitted via EDI. Code ‘H2’ is to be used for ‘Payment Previously Sent’ disputes only. Do not use code ‘H2’ to dispute items in process, duplicate billing, partial balances or any other adjustment reason codes. Duty/tax disputes (air express shipments only) must be submitted in Email to dutytaxdisputes@fedex.com No adjustment requests for Retail Sales purchases (packaging supplies) should be included. Call (800) 622-1147 for inquiries.